Medusa-UK are approved re-sellers of Speed-Link Headphones, Game controllers, Game Console equipment, Computer and Multimedia Periphery. Medusa-UK are not the manufacturers.

Speed-Link products are guaranteed for two years from the date of purchase in respect of workmanship and all built-in components.

If you are experiencing installation, technical or compatibility problems with your Speed-Link product please read the FAQs below to see if your problem is covered there. If not then please call Speed-Link support on +49 4287 125 133 or visit their support site here..: -Speed-Link Support Centre- with as much detail as you can regarding the problems you are encountering and they will endeavour to offer a fix or workaround for your problem. If Speed-Link are unable to effect a fix and advise you to return the product to the original seller for replacement please complete the -RMA Request Form if you are a customer of Medusa-UK or contact your own re-seller if not.

If your Speed-Link product has a quite obvious fault, i.e Broken Earpiece, Rattling Amplifier, Cracked casing etc and you purchased from Medusa-UK then you do not need to contact Speed-Link prior to completing the RMA Request Form as we can accept warranty replacement requests direct on those.

FAQs

Software speaker settings should be set for 5.1 and not 7.1 or Headphones.

There is a "buzzing", "beeping" or "clicking" sound coming from the Amplifier.
Another piece of electrical equipment is interfering with the amp. Try turning off other items one by one until you work out which one it is. Usual culprit is a wireless router, infrared mouse transmitter or mobile phone cradle.

Lots of static when used with Creative Break-Out Box
The source of the interference seems to be the cable connecting the sound card to the 5.25 drive bay panel. Whomever found it discovered that by putting his fingers on the connecting cable, static increased or decreased.
Replacing the cable Creative supplied with a non-keyed, shielded IDE cable, eliminates the static completely.

Sound output is very distorted.
This is usually caused by having the in-line volume controls on the headset turned down to low and the volume on the amplifier too high to compensate. Please set the in-line controls to at least 6. Windows/Creative volume control should be set to no more than 50%

How do I Reverse Center/Sub
a) Software:- Look for Bass Re-direction or similar wording.

b) Hardware:-
1) Connect Cable A [look at the manual, page 3] to your sound card as usual. Connect the front and rear channels to the amplifier box.
2) Connect the the other end of the sub/center 3.5mm jack plug of Cable A to Cable C.
3) Connect the Cable C with Cable B so that the white RCA connector goes to the red RCA connector and vice versa.
4) Connect the Cable B to the sub/center input of the amplifier box.

User Manuals

Drivers